Take this scenario:

You are serving a customer and they are taking their time in making a decision, whilst in conversation your back office phone rings, your staff are dealing with another customers so you excuse yourself for a moment and answer the call, it’s another customer who wants to place an order. You jot the message down on a piece of paper and tell them you will call back. For the next 2 hours you are caught up with customers, dealing with staff and deliveries. Unfortunately when you call back your customer is also busy and needs to call you back. This could go on for a while. At 7pm you eventually sit down after a long day to look through the days orders and process the invoices and send them out.

Take another scenario:

You have a customer call you on your mobile but you are driving, so you ask him to hold and pull over to the side where you take his order on a piece of paper. You later arrive at your office and get caught up doing other things. When you get a moment you want to process the order you took earlier but cannot find the piece of paper you took the order on. You then call back the customer who isn’t happy as he really needed that order for the next day and it’s taken you 2hours to get back to him and the only way you can do this is by sending someone especially to do the delivery at a cost to you. You then process all the other orders you received via email, text, phone and fax and a few hours later get it over to your staff so they can process it.
A week later a customer calls back and says you over charged him for an item that you agreed a discount rate at and so you need to re-do the invoice you sent him and cannot remember the conversation you had so have no choice but to trust his word.

Take this final scenario:

You have been at your business location serving customers all morning, accepting deliveries, sending out deliveries and preparing your supplies for your customers.At lunchtime before you sit down for lunch you log onto your ordering system and see what orders your customers have placed. You accept them and your staff prepares the orders and send them out on the deliveries.

Your invoice has already been sent to your customer when you accepted the order with your own letterheads and at the pricing you offer that customer. When their orders go out on delivery they are sent a despatch notice so they always know when to expect their order.

At the end of the month you are wondering how you have done in the month. With one click you print off a report showing you what stock you had and what you sold and now what you have left over. You are a little worried as you have an excess of a particular product and need to get rid of them as within the next week they will be past their sell by date. You write a message offering them at half price and with one click send these out to all your customers.

Supplierware makes life this easy, once it is set up everything is simple, easy and accurate, in fact most things are automatic so you can concentrate on growing your business effectively and making your relationships with your customers stronger!